Terms & Conditions

1. Agreement to Terms

By booking a tour or transfer with Leomar Tours Transfer ("we", "us", "our"), you ("the client") agree to be bound by these Terms and Conditions. This agreement is effective from the moment a booking is confirmed.

2. Booking and Payment

Booking Confirmation: All bookings are subject to availability and are only considered confirmed upon receipt of full payment or a deposit, as specified at the time of booking.

Payment: We accept payments via credit card and PayPal through our secure online booking system. All prices are listed in US Dollars (USD) and include all applicable local taxes.

3. Cancellations and Refunds

Our cancellation policy is designed to be as fair as possible. We strongly recommend you read our full Cancellation Policy page for detailed information. In summary:

• A full refund is provided for cancellations made more than 24 hours before the scheduled service time.
• Cancellations made within 24 hours and "no-shows" are non-refundable.

4. Special Conditions for Cruise Ship Passengers

We guarantee a full refund if your cruise ship is unable to dock at the Puerto Plata port (Taino Bay or Amber Cove) for any reason. We also guarantee to return you to your port with ample time before your ship's departure. It is the client's responsibility to provide accurate ship arrival and departure times.

5. Client Responsibilities

• Punctuality: Clients are expected to be at the designated meeting point at the scheduled time.
• Accurate Information: Clients must provide accurate information, including flight details, hotel names, and number of passengers. We are not liable for issues arising from incorrect information provided by the client.
• Conduct: We reserve the right to refuse service to any person who is intoxicated or behaves in a threatening or abusive manner towards our staff or other passengers.
• Travel Documents: Clients are responsible for ensuring they have all necessary travel documents, such as passports and visas.

6. Limitation of Liability

Leomar Tours Transfer acts as an agent for transportation and tour services. While we adhere to the highest safety standards, we are not liable for any injury, loss, damage, accident, delay, or irregularity that may occur due to factors beyond our control (force majeure), such as weather conditions, traffic, or actions of third parties.

Our liability is limited to the total price paid for the service.

7. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon being posted on our website. Your continued use of our services after such changes constitutes your acceptance of the new terms.